Into the fray ... from getting to the airport onwards, flying can be a horrible experience.Into the fray … from getting to the airport onwards, flying can be a horrible experience. Photo: Brendan Esposito

In 2007, a leading neuropsychologist likened passing through Heathrow to facing a riot. Two years on, we consider whether the air travel experience has improved and list 20 of air travellers’ biggest gripes.

On the ground

1. Surprise charges

An all-too-common practice that begins when you book the tickets and continues at the airport. The “headline fares” may look astonishingly good value - but they rarely represent the final bill.

European airline Ryanair’s website might advertise “free” flights but once you’ve added on the “optional” extras - online check-in (£5 [A$8.80] per person per flight - unless you have a Visa Electron), card payment handling fees (£5 per person per flight), baggage check-in fees (£30 for one bag per return flight, £100 for two), fees for carrying sporting or musical equipment (£80 for a return flight) - the true cost is often considerably higher.

Australian airlines are no longer allowed to advertise ‘free’ seats, but must include taxes and charges in advertised fares.

There can be other surprises when booking though. Tiger Airways, for example, charges a $6 ‘convenience fee’ to pay for fares via its website and $5 to select a seat. Choice yesterdaygave Qantas a ‘Shonky’ award for its $7.70 credit card surcharge per passenger for domestic flights.

Fall foul of an airline’s myriad regulations and you’ll pay even more at the airport. Ryanair recently removed all its airport check-in desks, meaning all passengers must print their own boarding cards. Misplace yours and the airline will print out another one for you - at a cost of £40 per person. If your bags are too heavy you’ll face yet more charges.

Tip: check in online, without hold luggage and don’t lose your boarding card